Mindless Ramblings of a Disproportioned Woman

Monday madness and an email..
Yesterday Riles and I went shopping. I had a 40% off coupon and an exchange card from Hobby Lobby I wanted to use to buy a cuttlebug machine to use for embossing on my cards and scapbook layouts. So I went to the CB store to buy the machine and of course you have to ask a someone to bring it to you, and it takes about 5 light years to do so. Riles was being pretty good, and I heard the cashier asking for the assistant store manager to bring it up to the register. Well, she gets there and it is the same manager who would not return a cricut cart because it didn't have a HL price tag on it (nor did I have a receipt..different story for a different day) and proceeded to sell me TWO more carts WITHOUT price tags on them..anyway, i will stay focused.
She tells me I cannot use my coupon on the cuttlebug because Cricut products are excluded. I had to explain to her Cuttlebug is produced by the makers of Cricut, it is NOT a Cricut product. Cricut is an electronic die cuttin machine, cartridges, paper, blades, tools etc to use of that machine. Cuttlebug is an entirely different system. So, I ask to speak to the General Manager..who happens to be standing right there. He calls another HL store and asks them what they do, after that call he turns to me and says, "I will honor it this one time." WTH?? Anyway, I proceed to explain to him the same thing I tell the Asst. I was so frustrated as the day went on , I decided to take the advice of Karen and email the company. So I did and here is my email and their response:
Today I was in your Council Bluffs, Iowa store and attempted to use a coupon on the Cuttlebug machine. The assistant store manager, Diane, told the cashier I would not be able to use the coupon because it was a Cricut product. I talked to the store manager, Ben, and he said he would allow it "this one time." I also explained to both managers Cuttlebug is NOT a Cricut product. It is produced by ProvoCraft (who also produces the Cricut machine) but it is not classified as Cricut..it is an entirely different die cutting machine. I am frustrated with Diane from many different instances in the past. I had trouble exchanging a cricut cartridge because I did not have my receipt nor did it have a HL price tag on it. Well, I returned the cartridge at a different location (15 miles away) and returned to the Council Bluffs location to purchase 2 other cricut cartridges. When she handed me the cartridges, neither cartridge had a HL price tag on it. When I asked her to tag them, she was very rude and informed me she had other things to accomplish. I am frustrated with this store and have considered to stop shopping there, preferring to go 15 miles out of my way and shop at Michael's in Nebraska. My request is for someone with authority to let the managers know which products fall under the Cricut category and cannot have a coupon used on them. I would also like to have someone with authority (I have talked to the General Manager about her rudeness) talk to Diane about her "bedside manner."
Thank you for your time.
wendy blackman

Hi Wendy,
Thank you for your e-mail.
I am sorry that this happened to you and this has been addressed with Ben, the store manager at this location. This is not the impression we want anyone to have of Hobby Lobby and our customer service. Please ask to speak with the store manager if you have any questions or concerns while shopping in any of our stores.

I talked this morning with Ben, the store manager, about your situation at the store on Monday. He said he is aware that our coupon can be used for Cuttlebug since this is not a Cricut item. Ben said he will take the appropriate action with Diane and his staff so hopefully this does not happen again to you or anyone else in the future. Again, I apologize.

Your feedback on the performance of our stores is very important. Thank you for taking the time to tell us about your experiences with our store and giving us the opportunity to improve our service for you.

Thank you for shopping at Hobby Lobby. I hope that all of your future visits are pleasant and productive.

Wayne Huffling
Hobby Lobby Customer Service Manager

So, I have printed this response out and am keeping it in my purse for future shopping trips.
I hope everyone has a great day
wendy